Monro Muffler Brake & Service Reviews and Complaints

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Monro Muffler Brake & Service Reviews

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  • Liars and Cheats



    I took my truck to Monro on Park Ave. and all that was supposed to be dome was I bring the shocks and they would install them. Sounded simple enough. NOT! They call back with a $2000.00 estimate to repair the entire front end suspension. Then said they had already put the shocks on???? I asked Why? You said you would call with an estimate before the work was done. He replied I only did the back shocks. 2nd lie. I said isn't that like putting a bandaid on a gunshot wound? He said he had done them all at first. That was not possible if he said everything in the front end had to be... More...
    (Repair Services)
    disaster's Picture   disaster    0 Comments   Comments
  • Exhaust flex fitting needed replaced.



    Called monroe to see about getting a flex fitting put on my exhaust. Old joint rusted out while exhaust was still in decent condition... I had already diagnosed the problem, told them exactly what was wrong and what I needed,got in for a same day appt, etc... So far great service... Went in for appt, guy told me it shouldn't be too much, got the car on the rack and then waited for a response for half an hour. Finally the guy comes back, tells me I was right and that he would need to replace the flex joint and of course weld the new one in place.... All for a unreasonable price of... More...
    (Miscellaneous)
    Jrm480's Picture   Jrm480    0 Comments   Comments
  • Monro muffler sabotage my car



    I replaced the alternator on my car I noticed the next day some squeaking under the hood, I took a look pulled on the belt and everything seemed fined the belt was tight and it didn't squeak when it was idle, worst case belt could have been going bad. I decide to take the car right around the corner to the Monro to get a second look about a 30 sec drive, mind you I've been driving the car all day. The guy takes a look and quotes me $340 for a new tensioner and serpentine belt. I begin to tell him I can't afford that right now so just put it back together and I will have to... More...
    (Repair Services)
    Bkrazie's Picture   Bkrazie    1 Comments   Comments
  • Monro Muffler - Repairs not correct



    I have brought my Chevy Malibu to Monro Muffler for two separate issues. The first time was for loud sound in the wheels. It turned out to be bad struts. When I picked my vehicle up, the noise was even louder. The service manager told me they had received bad parts and needed to do the repair again. My question was: did they test drive the car before telling me it was fixed? My most recent issue is with my taillight assembly. Apparently there was a short in the wiring that was causing my bulbs to blow. When I drove away, the lights were working. The problem has reappeared. I... More...
    (Repair Services)
    moondance's Picture   moondance    0 Comments   Comments
  • oil change



    I just visited monro muffler at 1268 front street Binghamton New York shop number 4040511 I was overdue for an oil change so I decided to try monro because of the sign hanging on the store advertising oil changes for $21.99 so I went in and requested the service asking the length of wait to be expected the man who I assume is manager Richard Lorenz quickly skipped my question and began taking my information then quoted me 36.99 because my vehicle has over 100,000 miles I told him that I wanted the cheapest price as advertised but he gave me no other option except the 36.99 feeling pressured... More...
    (Repair Services)
    dlatham's Picture   dlatham    0 Comments   Comments
  • Water pump



    Its happen at 5641 Baltimore National Pike, Baltimore, MD 21228 ( Monro) There is no sign of professionalism in there job, in communication and no walking with customer to see the car problem. The way they start is, tell me the problem. i have no knowledge of car and its parts, so its easy to ripe me off. I told the receptive to come with me to show you the problem. he straightly said no, he don't need to see. we can fix it you can tell the problem verbally. I know the coolent pipe was broke and he gave me the estimate of 385 dollars and stating that the water pump is bad. No the... More...
    (Advertising)
    pete12345's Picture   pete12345    0 Comments   Comments
  • Muffler bracket



    I recently noticed that the bracket holding my muffle (2005 cavilar) had rusted through and needed to be replaced, my father suggested Monroe muffler (greorge urban location in cheekyowaga) thinking it couldn't be more than a $50 fix. I went in and they quoted me $103 for labor and parts. I was very upset and was wondering where I was going to come up with the money. I took the car home and did some reasearch online - turns out the beaker was only $16.99 at advance auto parts and my father and I were able to put the new bracket on in under 10 mins!!!!!!! I will never return to... More...
    (Repair Services)
    Krei0403's Picture   Krei0403    0 Comments   Comments
  • Reimbursement Required



    Monro needs to own up on their mistakes. I have experienced such horrible service on my car which caused me to incur nearly $6000 (6 thousand) in repairs, undue duress, loss in benefit time at work, interest on my credit cards, numerous hours of personal time researching issues when all I wanted was my car fixed. My car did not have problems until going there and 6 trips later, my car ran worse. I had no issues prior to going to Monro other than I needed muffler clamps. I was lied to by Shawn Miller the manager - he said that he ordered parts for my car which were actually for someone... More...
    (Repair Services)
  • SO FRUSTRATED!!!!!!!



    July 2011, I took my car to Monro for muffler clamps. They said my exhaust was rusting and needed to be replaced. $950+ and my car was making this noise when I accelerated. Called, complained, took car back. They "welded" a small leak (come to find out they never did weld anything!). Several other trips back and several months later, they have special order parts for my car (come to find out it was for someone else's car) and the work that was supposed to take 1 hour took over 5 hours. $500+ more dollars wasted on another job botched! My car was worse then before when they... More...
    (Repair Services)
    cathi727's Picture   cathi727    0 Comments   Comments
  • MISREPRESENTATION - Summer tires for winter???



    In September of 2011, I brought my 2007 Subaru Legacy 2.5 to Monro Muffler on William Penn Highway in Monroeville, PA 15146 for replacement tires. James McCloskey is the representative that helped me and did the work on my vehicle. James suggested tires (Bridgestone Potenza RE050) and I asked if they were all season tires that will do well in winter weather because I travel year round. James said the tires he suggested will be fine in all weather. I trusted James and said it was ok to install the tires. Winter weather finally came to the Pittsburgh region for the first time of 2011/2012,... More...
    (Repair Services)
  • fighting till the end



    on dec 1 in malone ny i took my 2004 for freestar in for a yearly inspection,oil change,tire rotation and also ask them to check all fluids. after waitin for over an hr i paid the bill and headed home in which is about 10 miles from the monro,on my way my trasmision started to slip in which i was less then a mile home at that time,, as i drove in my driveway my husband met me outside to check my fluids,,, well to our supprise my trasmision was empty and my iol was 2 qurts low and my tires where not rotated... i emmeditly called monro an spoke to the asst manager he told me i could bring it... More...
    (Repair Services)
    marriedgirl11's Picture   marriedgirl11    1 Comments   Comments
  • Crooks



    I just left monro recently and just wanted to let people know they are crooks now that I am not worried about losing my job. Most shops that I have seen or worked in dont really do flushes on your car seeing as in very few of their shops do they have a flush machine that works, therefore it is just a drain and fill not a flush and that means you should only be paying about half. Also I hated never being allowed to take lunches or breaks even though the computer docked you for them anyway, and how you would be forced to stay way past scehdule or asked to work astronomical hours. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Monro Stinks



    I was charged way too much to have my brake, and fuel lines replaced because they were both leaking (I did call around after the fact, and was quoted about half the price I paid). Three months and thousands of miles later I took my car back because it smelled like gas, and I needed an inspection sticker. The mechanic had the nerves to tell me there was no leak, but found another $1200 of "suggested" repairs, $366 of which was required to get the sticker. I got a second opinion somewhere else. They said I only needed to replace a part for $150 (all the other items quoted in the... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Monrostinks's Picture   Monrostinks    0 Comments   Comments
  • VERY DISHONEST!



    I took my 2006 Cadillac CTS into the Monro Muffler Brake at 7888 Troy Pike, Huber Heights, OH 45424 two weeks ago because of the check engine light and a chugging and jerking everytime I got off of the highway and every time I stopped at a red light. The shop employee let me know they would inspect it and give me a call. They let me know it apparently needed an oil change and a new Camshaft Position Sensor and this would solve the chugging. So I decided to go ahead and spend the $450 they quoted me. When I picked up the car the gentleman let me know if we needed the chugging to... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    LIANAJ's Picture   LIANAJ    0 Comments   Comments
  • Sloppy Workmanship



    I recently took my Audi A3 to my local Monro service garage to have brake pads replaced. Upon inspection of my vehicle, the Monro manager indicated my CV boots were torn and needed to be replaced. This was confirmed earlier by my Audi service people. He also advised replacing front axles because they may have been compromised by the intrusion of dirt and pollutants. I confirmed this possibility while investigating on line. I paid to have all of this work performed in good faith. Now the bad stuff...First I was told the wrong axle had been delivered by the supplier...had to do without... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    edumont's Picture   edumont    0 Comments   Comments
  • DO NOT TRUST MONRO!



    http://www.youtube.com/watch?v=BdAOcHFjE8c I wanted to alert you to problems I have recently had at your Newburgh, NY location. On 5/2/11, I went to this location for an oil change and tire rotation. I was told by Heath Rotchford that I needed rear brakes. I returned on 5/20/11 for the brake pad installation, paid $143.22 and thought everything was fine. I called Heath twice to tell him I was getting vibration when I braked. He told me first that the pads needed to wear in a bit and the vibration would stop. I called him again a week or so later and he told me to come in. I got back into... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    solas16's Picture   solas16    1 Comments   Comments

Monro Muffler Brake & Service Reviews By Product


Monro Muffler Brake & Service Comments


Ricich says: (11 months ago)
 0
I went to Monro today to get a "special price" inspection. The store manager joe smith tells me it's $40. I then said so there's no deal??? And walked out. He yells to me , " if you have a smart phone I can Give you $10 off. So I do it. He lifts my car up and then tells me he can't pass it because my wipers blades are worn. My license bulbs are weak. A sticker on my rear of tailgate must come off and I have a coolant leak. Which needs to be immediately addressed. My car just had the motor replaced and there are NO issues. This guy is the biggest crook I've ever seen in my entire life. Stay stay from Monro at 909 Hanover street manchester nh 03104. One look at this bozo and you will know who in talking about. What a dink!!!!!!



Nooch210 says: (2 years ago)
 +1
I went to Monroe Muffler and Brake in Derby NY. for an oil change. I drive a 2002 Cadillac with 50,000 well maintained miles on it. The Manager comes out and says I need 2 rear shocks and an internal cabin filter. He asked me to go into the shop and look at the shocks. I noticed black oil on both the upper and lower part of the shocks. I told the manager they were air shocks. If the oil was to seep out of the shock it would have not been on the upper and lower exterior of the shock it would have been on the seam..... When the Manager went back and told the mechanic that these were air shocks he replied .... {you cant fault me for trying}. He put old motor oil on the shock to make it look like it was leaking... What a joke... The oil in the shock would have been clear... and what would he be checking my cabin filter for.... I went for an oil change... To boot he rotated my tires not in the order they should have been. They tried to hit me up for $597 dollars for shocks, $105 dollars for cabin filter.Good thing I am a half ass backyard mechanic that new better.... Beware of the Derby NY Monroe, They are thiefs..



FStawecki61 says: (2 years ago)
 0
I've posted once before & let my son post about his truck. Be aware the New Kensington, PA Monro Muffler is just as crooked as the others. You take something in & then you have to either return to get it fixed after an installation or you get a job done & they break something else in the process. They are rude & unprofessional. The ONLY reason I took mine there was because my uncle (who IS an honest mechanic) worked there. He is no longer there & the work has become sh**ty & the mechanics (maybe 1 good one is there) are idiots. MY OPINION!!!



evilmonro says: (4 years ago)
 0
i went in to Shop #32 Monro Muffler in Yorkville NY for a clanking noise in right rear they told me I needed rear struts I said ok. Then they called (6 hours later) and said i should get all four struts done because 'they cant guarantee the noise will go away'. Well I had it done and my original noise is still there! They say I asked for struts and wont refund or help me otherwise. Im so stressed. cactus2009@ymail.com



cag01 says: (4 years ago)
 -1
seems all of these garages are shameful lies and deception are what you get if you take your car there and oh yea a messed up car that will cost you thousands of dollars and the customer sevice department well lets just say they all need to be reevaluated and yes FIRED! do yourself a favor do not go to any of them but particularly avoid ohio river blvd. and cranberry garages!!



sailfish1258 says: (4 years ago)
 -1
I guess what I had a problem with is the assistant mgr (a young woman) who also works on the cars (admirable) at the Springboro,Ohio location. To slam the keys of my car on the counter after working on it and the cold nasty look on her face, well, I won't go back. Is she kidding me? The mgr. was very nice and thanked me for my business.



ark75 says: (5 years ago)
 -1
I went to Monroe in Springboro, OH for a routine oil change, and I will never go back. After the oil change, I was told there were all sorts of other things wrong with my car, most of which had to do with tires or brakes. Luckily, I have a family friend who does all of my tire/brake work, and I did not have Monroe fix the things they claimed were wrong. I gave my friend my car and the list of problems Monroe had given me, and after working on my car, my friend said that several of the "problems" on my list were not issues at all. He told me that several auto shops do this-they see a young woman bringing her car in all by herself and think they can go fishing, AKA lie to us and take us for everything we're worth. I wouldn't have had Monroe do the work no matter what, because they wanted to charge me WAY too much, but I'm sure there are women who fall for their crap all the time. I'm sure there are other auto shops that do the same thing, so women, beware...and don't trust just anybody with your car or money.



zoso71 says: (5 years ago)
 0
I had a 10 day window to get my vehicle inspected in PA. On the 10th day I went to Monro to get an inspection on my 04 Jeep Grand Cherokee. I was told I had "leaking" shocks. After reading the PA regulation on inspections it states that there must be a severe leak on shocks and also states "Not just damp". After refusing to pay the ridiculous amount for shock replacement ($120 per shock for the same brand that would run 44.99 at Auto Zone) I took my jeep home and noticed that my shocks were just merely damp. Took it back and the manager was a dick and refused to show me any sign of a "severe leak". After finally being able to coax him outside to look at them he claimed that they had been "wiped clean". Keeping in mind I had just drove 25 miles home and then back again and never wiped the shocks clean. Monro is a complete joke and tried to take advantage of the fact that I was on the last day of my grace period and figured I'd feel rushed and shell out 300 some dollars for a simple shock replacement.




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